Since Thanksgiving, Five different people have requested replacement files after hard drive crashes. This is highly unusual. I normally only receive one request per year. It’s a bit disturbing. I haven’t seen this many hard drive crashes since the early 90s. It’s even more disturbing that people aren’t backing up their files.
Well, my policy is to allow one replacement download per purchase. (Not that I really keep track, but you should. Just like you should be backing up your files.) But I must be able to verify the original purchase. That means you must make the request with the same email you used when making the original purchase.