When is a glitch not a glitch? When someone fails to include all the relevant information in their instructions.
When I uploaded my sound files to CreateSpace, I included the track names, artist and genre information. So when I inserted the CD into the computer I was shocked and dismayed that the data displayed was all wrong. I forgot that audio CDs don’t include this information. iTunes queries an online database and downloads the data. The process is so quick and automatic that it seems like the data is stored on the CD. And when I called CreateSpace’s support line, they didn’t know why the data was wrong and I wasted 3 weeks waiting for them to correct a problem that doesn’t exist (at least not in their system).